Shipping policy

Shipping Policy

【For Customers in the Netherlands】

1.Shipping Area
We offer shipping to all regions within the Netherlands.
Please note that additional delivery time may be required for certain remote islands and rural areas.

2. Shipping Carrier
All orders are shipped via POST NL.

3. Shipping Fee

  • Flat rate: €4.25 (incl. VAT) for up to 500g
  • Free shipping on orders over €150

Additional charges may apply depending on the total weight of your order. Final shipping costs will be displayed at checkout.

4. Order Processing & Shipping Time

  • Orders will be shipped within 10 business days after payment is confirmed (excluding made-to-order items).
  • Delivery may be delayed due to weather, traffic conditions, or busy seasons.

5. Tracking Information
Once your order is shipped, a shipping confirmation email with tracking number will be sent to you. You can track your parcel on the carrier’s website.

6. Missed Delivery / Refusal of Package

  • In the case of long-term absence or refusal to accept delivery, the cost of return shipping and re-delivery will be borne by the customer.
  • If the package is not claimed within the carrier’s holding period, it may be treated as a canceled order (a refund will be issued minus shipping fees).

7. Returns and refund
For details on returns and refound, please refer to our returns-and-refund

【For International Customers(EU)】

1.Shipping Area

  • EU member countries 

2. Shipping Carrier
All orders are shipped via POST NL.

3. Shipping Fee

Region    Weight             Fee  

EU         up to 500g        €10     

  • Orders will be shipped within 10 business days after payment is confirmed (excluding made-to-order items).
  • Delivery may be delayed due to weather, traffic conditions, or busy seasons.
  • Delivery takes approximately 2 weeks from the shipping date.
  • Additional delays may occur due to customs procedures or local delivery conditions.

Please note that weather and natural events may also cause delays.

5. Tracking Information
Once your order is shipped, a shipping confirmation email with tracking number will be sent to you. You can track your parcel on the carrier’s website.

6. Missed Delivery / Refusal of Package

  • In the case of long-term absence or refusal to accept delivery, the cost of return shipping and re-delivery will be borne by the customer.
  • If the package is not claimed within the carrier’s holding period, it may be treated as a canceled order (a refund will be issued minus shipping fees).