User Guide

Silver jewelry
At Lalamo Jewelry, we carefully select the most suitable method of production for each design, bringing each piece to life with intention and care. Throughout the creative process, from shaping each piece to the final finishing touches, we pay close attention to its form, texture, and character. Many of our pieces are handmade, and we value the warmth and individuality that emerge through the human touch.

For this reason, some pieces are intentionally finished with a textured surface or a soft, matte finish. Rather than striving for perfect uniformity, we embrace the natural character of each material and the subtle expressions created through the making process.

As many of our pieces are handcrafted, slight variations may occur between pieces of the same design. We hope you will appreciate these individual differences as part of the unique character and beauty of handmade jewelry.

Furthermore, some items are made delicately. Applying excessive force or pulling on them may result in damage. Please handle them with care to avoid any breakage.

Our jewelry is made from 925 sterling silver. While it is a material that tends to cause fewer allergic reactions, please be aware that individual reactions may vary, and some people might still experience allergies. If you experience any allergic symptoms, please stop using the jewelry immediately and consult a dermatologist. Please note that we cannot be held responsible for any reactions that occur in such cases.

If you are concerned about metal allergies or have a severe allergy, we kindly ask that you carefully consider your purchase before making a decision.

beads accessory
All lighter/lipstick holders are made from glass beads. Please handle it with care, as dropping it while it contains an item or pulling it forcefully may cause the beads or the holder itself to break.

Do not overfill the holder or force items that are too large into it. Placing excessive weight or using items that do not fit properly may cause the holder to stretch, deform, or become damaged.

Each holder is handmade, and slight variations in size may occur depending on the type and individual characteristics of the beads used. The actual measurements may therefore differ slightly from those listed on the product page. These minor variations are a natural characteristic of handmade items.

Colors may vary slightly from the photos depending on your screen and lighting conditions.

Please note that prolonged exposure to direct sunlight or frequent friction may cause the color of the beads to fade or change over time.

Silver 925 is a soft material, so please handle it with care. It is generally resistant to rust, but if sweat or oils from the skin come into contact with it, it may tarnish or experience slight discoloration. After use, it is recommended to clean it with a commercially available silver polishing cloth.

Products made with stones or pearls are generally one-of-a-kind. Even within the same type of stone or pearl, the patterns and colors may vary, allowing you to enjoy a unique piece of jewelry. Additionally, the appearance of the stones may change depending on the lighting, so there may be slight differences in color between the photographs and the actual product. We kindly ask for your understanding on this matter. Please note that it is not possible to request specific patterns or colors in advance.

Please be sure to check the size before purchasing. Size exchanges cannot be made after purchase. Additionally, please note that the sizing may vary depending on the item. Thank you for your understanding.

【For Customers in the Netherlands】

1.Shipping Area
We offer shipping to all regions within the Netherlands.
Please note that additional delivery time may be required for certain remote islands and rural areas.

2. Shipping Carrier
All orders are shipped via POST NL.

3. Shipping Fee

• Flat rate: €4.25 (incl. VAT) for up to 500g
• Free shipping on orders over €150

Additional charges may apply depending on the total weight of your order. Final shipping costs will be displayed at checkout.

4. Order Processing & Shipping Time

• Orders will be shipped as soon as possible but within 10 business days after payment is confirmed (excluding made-to-order items).
• Delivery may be delayed due to weather, traffic conditions, or busy seasons.

5. Tracking Information
Once your order is shipped, a shipping confirmation email with tracking number will be sent to you. You can track your parcel on the carrier’s website.

6. Missed Delivery / Refusal of Package

• In the case of long-term absence or refusal to accept delivery, the cost of return shipping and re-delivery will be borne by the customer.
• If the package is not claimed within the carrier’s holding period, it may be treated as a canceled order (a refund will be issued minus shipping fees).

【For International Customers(EU&Japan)】

1.Shipping Area

• EU member countries 
  

2. Shipping Carrier
All orders are shipped via POST NL.

3. Shipping Fee

Region    Weight             Fee  

EU         up to 500g        €10     

• Orders will be shipped within 10 business days after payment is confirmed (excluding made-to-order items).
• Delivery may be delayed due to weather, traffic conditions, or busy seasons.
• Delivery takes approximately 2 weeks from the shipping date.
• Additional delays may occur due to customs procedures or local delivery conditions.

Please note that weather and natural events may also cause delays.

5. Tracking Information
Once your order is shipped, a shipping confirmation email with tracking number will be sent to you. You can track your parcel on the carrier’s website.

6. Missed Delivery / Refusal of Package

• In the case of long-term absence or refusal to accept delivery, the cost of return shipping and re-delivery will be borne by the customer.

If the package is not claimed within the carrier’s holding period, it may be treated as a canceled order (a refund will be issued minus shipping fees).

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@lalamo.nl Please note that returns will need to be sent to the following address: 

Bredebeek 36
8033 CJ
Zwolle

Lalamo jewelry

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@lalamo.nl.

Return shipping costs
If you return an item for reasons other than damage, defects, or receiving an incorrect item, the return shipping costs will be the responsibility of the customer.

However, if the item arrives damaged or defective, or if you receive an item that is different from the one you ordered, we will cover the return shipping costs.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lalamo.nl.