User Guide

Handling Instructions

Our jewelry is made from silver 925 (sterling silver). While it is a material that tends to cause fewer allergic reactions, please be aware that individual reactions may vary, and some people might still experience allergies. If you experience any allergic symptoms, please stop using the jewelry immediately and consult a dermatologist. Please note that we cannot be held responsible for any reactions that occur in such cases.

If you are concerned about metal allergies or have a severe allergy, we kindly ask that you carefully consider your purchase before making a decision.

Additionally, all of mairijewelry's products are handcrafted. As such, some items may have a deliberately rough finish or a matte texture. We hope you understand and appreciate the unique character of these items. Since each piece is handmade, there may be slight variations between the same products. We kindly ask for your understanding regarding this.

Furthermore, some items are made delicately. Applying excessive force or pulling on them may result in damage. Please handle them with care to avoid any breakage.

Silver 925

Silver 925 is a soft material, so please handle it with care. It is generally resistant to rust, but if sweat or oils from the skin come into contact with it, it may tarnish or experience slight discoloration. After use, it is recommended to clean it with a commercially available silver polishing cloth.

Stones and Pearls

Products made with stones or pearls are generally one-of-a-kind. Even within the same type of stone or pearl, the patterns and colors may vary, allowing you to enjoy a unique piece of jewelry. Additionally, the appearance of the stones may change depending on the lighting, so there may be slight differences in color between the photographs and the actual product. We kindly ask for your understanding on this matter. Please note that it is not possible to request specific patterns or colors in advance.

Ring Size

Please be sure to check the size before purchasing. Size exchanges cannot be made after purchase. Additionally, please note that the sizing may vary depending on the item. Thank you for your understanding.

Returns and refund

Returns and refund are generally not accepted after purchase. However, we will accept returns or exchanges only under the following conditions:

• If the product is defective
• If an incorrect product was delivered

Returns or refund can only be processed if you contact us via the inquiry form within 3 days of receiving the product. Please ensure that you attach a photo of the product when you contact us. If there is an issue with the product, please provide a photo of the defective part, and after staff review, we will determine whether a return or exchange is appropriate. Please note that we cannot accept returns or refund if we are not contacted within 3 days of delivery.

Changes in size or color cannot be accommodated, so please ensure that you confirm the size and color before placing your order.